Refund policy

Guidelines for Refunds or Replacements
If the cake shows any signs of spoilage or damage upon arrival, please follow these steps to determine eligibility for a refund or replacement:

Immediate Video Documentation
Follow these instructions for documenting any concerns with your cake order:

Upon Opening: Record a clear, unedited video of the entire cake and its packaging.

Highlight Concerns: Focus on any areas of concern in the video to clearly show the cake’s condition.

Cut a Slice & Show: While recording, cut a slice of the cake and display the cut slice from all angles, as well as the remaining cake, so the interior and exterior quality can be assessed.

This video documentation is essential to properly address any issues.

Return of Product
For quality-related claims, we require the entire cake to be returned in its original packaging via priority mail. A prepaid shipping label will be provided for this purpose. Once the cake is returned and evaluated, a refund will be issued if a quality issue is confirmed.

Partially Consumed or Altered Cakes
Refunds or replacements cannot be issued for cakes that have been partially consumed or altered in any way.

Submission Timeline
Submit the video and return request within 24 hours of the delivery timestamp. Requests submitted outside this timeframe or without both video documentation and product return cannot be processed.

Please be advised that we reserve the right to decline refund or replacement requests if submitted documentation and returned products do not clearly confirm a quality issue present at the time of delivery. This policy is designed to ensure an exceptional experience for all customers while safeguarding against potential misuse of our service.